Delivery & postage
We currently ship to addresses in the United Kingdom. Every order is sent with tracking, and you'll get your tracking details by email when it leaves us.
You choose your postage option at checkout. Current options and prices:
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Orders containing items worth over £250 in total, including graded slabs, are sent signed-for so that someone has to receive them.
Delivery estimates are from the carrier and aren't guaranteed, but almost every parcel arrives within them.
Dispatch times
Orders placed before 2pm are usually dispatched the same day. We dispatch Monday to Friday, excluding UK bank holidays. Orders placed later, or on a day we don't dispatch, go out on the next dispatch day.
During big release weekends dispatch can take one extra working day; we'll tell you if anything is delayed.
How we pack
Collectors pack your order, so we pack it the way we'd want ours packed.
- Booster boxes are checked for intact factory shrink-wrap, then boxed with padding on every side so the corners can't be crushed.
- Graded slabs go in a protective sleeve and are wrapped and boxed with rigid support, never sent in a padded envelope.
- Packs and singles are sleeved and held in rigid protection.
Lost or damaged parcels
Your order is our responsibility until it's delivered to you. If your tracking hasn't moved for several working days, or your parcel arrives damaged, email us at hello@shonencollectables.co.uk with your order number.
For damage, please tell us within 48 hours of delivery if you can, and include photos of the item and the outer packaging. This helps us claim from the carrier quickly; it doesn't reduce your legal rights. We'll then send a replacement or give you a full refund.
Pre-orders
Pre-order items are dispatched as soon as we receive them, normally in time to arrive on or just after release day. Release dates are set by the publisher and sometimes move; if a date changes, we'll email you.
If an order has both pre-order and in-stock items, we send everything together once the pre-order item arrives. If you'd like the in-stock items sooner, place them as a separate order.
If our allocation from the distributor is cut and we can't fill your pre-order, we'll refund you in full straight away. You can cancel a pre-order at any time before it's dispatched for a full refund.
Returns & cancellations
Under the Consumer Contracts Regulations you can cancel your order for any reason within 14 days of receiving it. You don't have to give a reason.
How to cancel
- Tell us within 14 days of delivery by emailing hello@shonencollectables.co.uk with your order number. You can use the cancellation form below, but you don't have to.
- We'll reply with the returns address and instructions. Send the items back within 14 days of telling us.
- Use a tracked service and keep proof of postage. You pay the return postage, unless the item is faulty or we sent the wrong thing.
Condition of returned items
You can handle an item as you would in a shop, to see what it is. But sealed trading card products get their value from being sealed, and slabs from being untouched. So:
- Sealed products (booster boxes, packs, decks) should come back with the factory shrink-wrap or seal intact. If a seal has been opened, or packs have been opened or weighed or searched, the product has lost most or all of its value and we may reduce your refund to reflect that, up to the full price.
- Graded slabs should come back with the case, label and certificate untouched. If a slab has been cracked, tampered with or damaged, we may reduce the refund by the loss in value.
We'll always explain any reduction and show you why.
Faulty, damaged or wrong items
If something arrives faulty, damaged or isn't what you ordered, your rights under the Consumer Rights Act 2015 apply on top of the 14-day cancellation right. Within 30 days of delivery you can reject it for a full refund, including the original postage. After that, we'll repair or replace it, or refund you if we can't.
Email us first with your order number and photos, and we'll arrange the return at our cost.
Booster packs are randomly assorted by the manufacturer, so we can't offer refunds based on the cards you pull. That isn't a fault.
Refunds
When you cancel, we refund what you paid, including the standard delivery charge (if you chose a faster, more expensive delivery option, we refund the cost of the cheapest one). We refund within 14 days of getting the items back, or of you showing us proof that you've returned them, whichever is sooner.
Refunds go back to the card or payment method you used. Depending on your bank, they can take a few working days to appear.
Cancellation form
If you'd like to use it, copy this into an email to hello@shonencollectables.co.uk:
To Shonen Collectables, hello@shonencollectables.co.uk:
I hereby give notice that I cancel my contract of sale of the following goods: [items]
Ordered on [date] / received on [date]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [today's date]