Questions,
answered.

Checkout is run by Stripe, one of the world's largest payment providers. You can pay by debit or credit card (Visa, Mastercard and American Express), or with Apple Pay or Google Pay where your device supports them. Your card details go straight to Stripe and never touch our site.

Yes. Payments happen on Stripe's secure checkout page, which is certified to the highest level of the card industry's security standard (PCI DSS Level 1). Our whole site is served over HTTPS, and we never see or store your full card number.

Yes. If you have a code, enter it on the checkout page before you pay and the discount is taken off straight away. Codes we run are shared with the drop list first.

Yes. As soon as you pay you'll see your order number (it starts with SC-), and we email you a confirmation with everything you ordered. If it hasn't arrived within an hour, check your spam folder, then get in touch.

Contact us as soon as possible with your order number. If it hasn't been dispatched yet, we can change it or cancel it for a full refund. Once it's on its way, you still have 14 days from delivery to cancel. See returns & cancellations.

All prices include VAT where applicable. The price you see is the price you pay, plus any postage shown at checkout.

We currently deliver to addresses in the United Kingdom, always with tracking.

You choose your postage option at checkout. Current prices, and any free delivery offer, are listed on our shipping page. If a free delivery offer is running, the cart shows how close you are to it.

Orders placed before 2pm are usually dispatched the same day. We dispatch Monday to Friday, excluding UK bank holidays. Pre-orders are dispatched as soon as they arrive with us.

When your order leaves us, we email you the courier's name and your tracking number, with a link to follow it.

Like collectors, because we are. Booster boxes are checked for intact shrink-wrap and boxed with padding on every side so the corners can't be crushed. Slabs are sleeved, wrapped and boxed with rigid support, never sent in a padded envelope.

Your order is our responsibility until it reaches you. If tracking hasn't moved for several working days, or it arrives damaged, contact us with your order number (and photos of any damage, ideally within 48 hours). We'll send a replacement or refund you in full.

Pre-order items show their release date. You pay when you order, which secures one of our allocation, and we dispatch it the moment it lands with us, normally in time to arrive on or just after release day.

Release dates are set by the publisher and sometimes move. If yours does, we'll email you. If our allocation is ever cut and we can't fill your pre-order, you get a full refund straight away.

Yes, any time before it's dispatched, for a full refund. Just message us with your order number.

Yes, but we send the order in one parcel once everything has arrived. If you'd like the in-stock items sooner, place them as a separate order.

Yes. We only sell genuine product sourced from official distributors and trusted suppliers, and we never sell resealed or reproduction items. If anything you receive isn't right, we'll put it right.

Every booster box is factory-sealed English product unless the listing clearly says otherwise. We check the shrink-wrap is intact before it's packed.

Often, yes. Tap Notify me on the product and we'll send you one email the moment it's back in stock. Restocks can go quickly, so it pays to be on the list.

No. Cards in booster packs are randomly assorted by the manufacturer, so what you pull isn't a fault. Unopened, sealed product can still be returned within 14 days.

Mainly PSA, Beckett (BGS) and CGC, with others such as ACE, SGC and TAG when we find something special. Every listing shows the grading company, grade, label and certificate number.

Yes. Each slab's page shows its certificate number with a link to look it up on the grading company's own website, so you can check it before you buy.

Yes. Slab listings are for that individual slab, with its own certificate number, which you'll find on the label when it arrives.

Yes. You can cancel for any reason within 14 days of delivery. Sealed products need to come back with the factory seal intact, and slabs with the case and label untouched. Full details are in our returns policy.

Contact us with your order number and photos. We'll arrange the return at our cost and refund you in full, including postage, or send a replacement. Your rights under the Consumer Rights Act 2015 apply.

We refund within 14 days of getting the item back (often much sooner), to the card or wallet you paid with. Your bank may take a few more working days to show it.